Request Tracker is a Help Desk database system that allows you to store and retrieve all pertinent information about customer requests. Track who requested what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
Request Tracker is easy to use -- one screen records all information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available.
v3.1 [Jun 18, 2008]
There is now an "inactive" field to flag staff or customers who will no longer be associated with new requests. Added an Archive/Purge capability and the option to open archive files. Added customer address to the work order. New more powerful search.
16-year-old ECS for maritime use with vectorized marine charts, navigation, route planning, safety, logging and data presentation
