LogMeIn Rescue Technician Console provides professional tech support regarding PC, Mac, Android or iOS systems. The program is easy to install and the process lasts only a couple of minutes. The interface is user-friendly, modern and even has two themes to choose from.
As for its functionalities, the program supports all types of available devices, from desktop to mobile, and it provides interruption-free support, meaning that after a reboot the program will reconnect immediately.
Furthermore, the application has a centralized platform, called ServiceNow, that is able to record and provide session history, chat dialogues, and even ticket notes.
In order to keep customers' personal information safe for every technician's action the program requests permission from the end user, either it's Desktop View, File Transfer, System Information, or Remote Control. Users can also set permissions for Technicians Groups and view details about their activity.
Overall, LogMeIn Rescue Technician Console is well-balanced software and should be taken into consideration. However, it's not perfect, the customer connection could've been faster, the iPhone support session has too many steps, and if you need more than one license, the price could be an issue.
v7.0 [Sep 10, 2011]
Technician Console did not start behind a proxy in Firefox 4
The Technician Console did not start if you launched it in Firefox 4 with proxy settings defined in your browser.
Connect On LAN window
The Connect On LAN window remained visible if you opened the dialog and changed to another tab in Firefox 4.
Drop-down menus on Device Configuration tab
Drop-down menus on the Device Configuration tab for Symbian and Windows Mobile devices were automatically closed when you hovered the mouse over a menu item. You could only select a menu item with the keyboard arrows. This error only occurred in Internet Explorer 9.
Copy to clipboard did not work
If a technician right-clicked a session and selected Copy to Clipboard while another technician picked up the same session, the Technician Console of the first technician was closed.
Technician Console lost focus
A new dialog, such as a new session, transfer session, or file manager dialog, lost its focus if you moved the mouse over that window. The focus was moved to the address bar of the browser.
Display issue
In some cases, the screen was not displayed correctly if you opened a new dialog, such as a Tear Away window. This error only occurred in Internet Explorer 9.
Closing Technician Console issue
The Technician Console behaved unexpectedly if the following occurred:
You enabled Prompt Before Closing Console in the Options menu.
You logged out of the Technician Console.
This error only occurred in Firefox 4.
Excellent tool for remotely controlling other computers. It allows you to establish a secure connection to another computer and view programs in text mode
