If your customer or colleague has a problem with their computer and requires support, using Fastviewer Supported you are able to remotely access the recipients PC at a click of a button from anywhere in the world.
All you have to do is to start a FastViewer session and exchange the meeting number. Then you can take control of the remote PC, interact with the client/colleague if required and solve the problem. You also have the ability to support a number of computers simultaneously. It works across Firewalls, without the need to enter IP addresses or other administrative obstacles.
This is a product that is typically used by a customer support team or a help desk but can also be used as a one to one meeting tool, allowing you to use one license for a number of tasks, you can also share the licenses with your colleagues so there is no need to purchase licenses per head, allowing you to keep the cost of these tools down.
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