DameWare Remote Support (DRS) is a powerful systems administration and remote IT support tool that allows you to simplify and accelerate customer support. Wherever your end-users are located, you can remotely access their systems with the built-in DameWare Mini Remote Control software and use the system tools on the DameWare Remote Support console to provide faster remote assistance.
v11.1 [Nov 21, 2014]
Integration with Web Help Desk: DameWare Remote Support now offers native integration with Web Help Desk software allowing you to:
- Directly launch remote session from IT tickets or from the IT asset inventory in the help desk
- Save remote session metadata, chat history and screenshots back to the IT tickets in Web Help Desk
Excellent tool for remotely controlling other computers. It allows you to establish a secure connection to another computer and view programs in text mode
