BMC Track-It! 11.4

Track-It! is an IT help-desk software and asset management solution. With this program you can centralize the documentation of known issues and use keyword search to find solutions, keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management. It features automated e-mail to ticket creation, end user self-service portal, automatic routing and prioritization, automatic notifications and escalation, reports and metrics, and more.