Avaya IP Agent is a software application with advanced telephony features for agents in a contact center. Agents can use it to work in the following methods:
- On-site at the contact center
- On-site or off-site using Voice over Internet Protocol (VoIP)
- Off-site using analog connections over a Public Switched Telephone Network (PSTN).
The advanced telephony features are controlled by Avaya IP Agent through its direct communication with an Avaya communication server.
Excellent tool for creating online conferences with contacts from different messaging services
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